NJ Transit train conductors with a history of being less than courteous to riders will soon receive retraining.
Starting early next year, some front-line rail workers will have to take a crash course to bolster their people skills.
“It’s a program that is going to help employees understand their roles as it relates to providing exceptional customer service,” said Nancy Snyder, spokeswoman for NJ Transit, which contracts with Metro-North Railroad to provide rail service in Rockland and Orange counties.
Read more from The Journal News.
Related News
- Local #823 member killed in on-duty collision
- The Safety Of Our BNSF Brothers And Sisters Is Not For Sale!
- Tragic Collision in Pecos, Texas Claims Two Lives
- SMART-TD union announces the passage of the Railroad Employee Equity and Fairness Act (REEF)
- SMART-TD condemns Union Pacific’s lease to Central Oregon Pacific Railroad
- Sharp-eyed conductor saves two lives in winter crossing accident
- SMART-TD AND CSX CELEBRATE 40 YEARS OF SUCCESS
- SMART Convention Day 1: DOT secretary headlines day one of SMART General Convention
- SMART-TD, FRA announce federal regulation requiring two-person freight crews
- N.Y. special election — a chance to support Tom Suozzi, who supports our members