{"id":6348,"date":"2010-10-19T00:00:00","date_gmt":"2010-10-19T00:00:00","guid":{"rendered":"http:\/\/utu.org\/2010\/10\/19\/amtrak-ceo-more-humility-listening-skills-6\/"},"modified":"2010-10-19T00:00:00","modified_gmt":"2010-10-19T00:00:00","slug":"amtrak-ceo-more-humility-listening-skills-6","status":"publish","type":"post","link":"https:\/\/www.smart-union.org\/amtrak-ceo-more-humility-listening-skills-6\/","title":{"rendered":"Amtrak CEO: ‘More humility, listening skills’","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

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HOPE, Ark. \u2013 Amtrak President Joseph Boardman told an audience here last week that poor service and arrogance were to blame for Amtrak\u2019s loss of the contract to operate the Virginia Railway Express, reports the Hope Star newspaper.<\/p>\n

The commuter service contract was lost to a French company, Keolis, which now operates the commuter trains between Northern Virginia and Washington, D.C.<\/p>\n

Amtrak lost the VRE contract \u201clong before the bid,\u201d said Boardman, as quoted by the newspaper. \u201cWe lost this contract because we didn’t take care of our customer \u2026 We were arrogant.\u201d<\/p>\n

The Hope Star quoted Boardman as saying Amtrak must demonstrate more \u201chumility \u2026 be inclusive to those who want and have an idea \u2026 We need to share the decision making.\u201d<\/p>\n

\u00a0As reported by the Hope Star, Boardman said that as the federal railroad administrator, before becoming Amtrak\u2019s CEO, he saw similar flaws in freight railroad management\u00a0 — \u201cThey are good people, but way too autocratic; they depend too much on rules and not bringing ‘people’ people in, in an inclusionary way.\u201d<\/p>\n<\/div>\n

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