{"id":19245,"date":"2013-02-07T19:46:54","date_gmt":"2013-02-07T19:46:54","guid":{"rendered":"http:\/\/utu.org\/?p=19245"},"modified":"2013-02-07T19:46:54","modified_gmt":"2013-02-07T19:46:54","slug":"your-guide-to-railroad-medicares-voice-responsive-telephone-line","status":"publish","type":"post","link":"https:\/\/www.smart-union.org\/your-guide-to-railroad-medicares-voice-responsive-telephone-line\/","title":{"rendered":"A guide to RR Medicare&#8217;s voice-responsive phone line","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p style=\"text-align: left\" align=\"center\">You need to know more about your Railroad Medicare benefits or specific claims.\u00a0 Sometimes you\u2019d like to find the information on your own, and other times, you want to speak with a Customer Service Representative (CSR). \u00a0Railroad Medicare, administered by Palmetto GBA, gives you the best of both of worlds.\u00a0<\/p>\n<p style=\"text-align: left\">Just call Palmetto&#8217;s IVR at (800) 833-4455.\u00a0 Without ever speaking to a person, you have direct access to the following:\u00a0<\/p>\n<ul style=\"text-align: left\">\n<li>Eligibility<\/li>\n<li>Deductible<\/li>\n<li>Claim Status<\/li>\n<li>Ability to order duplicate Medicare Summary Notices (MSNs)<\/li>\n<li>General information about your benefits and coverage\u00a0<\/li>\n<\/ul>\n<p style=\"text-align: left\">If you have questions, at any time, you can simply press \u201c0\u201d to speak with a CSR.\u00a0 To assist you, Palmetto has posted a handy IVR flowchart on its website at <a href=\"http:\/\/www.palmettogba.com\/RR\/Me\">www.PalmettoGBA.com\/RR\/Me<\/a>.\u00a0 Just look under \u201cResources\u201d on the left-hand side of the page, and then \u201cIVR Information.&#8221;<\/p>\n<p style=\"text-align: left\">The following are tips for using the IVR:<strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: left\"><strong>How To Enter Your Medicare Number:\u00a0<\/strong>The IVR will prompt you to select the letter(s) at the beginning of your Railroad Medicare Health Identification Claim (HIC) Number. This is located on your red, white and blue Medicare card.\u00a0<\/p>\n<p style=\"text-align: left\">For HIC numbers with more than one letter, the IVR will prompt you to select the next letter.\u00a0 Here is a list of how the different letters are entered, using the numbers on your telephone key pad: \u00a0<\/p>\n<ul style=\"text-align: left\">\n<li>To enter an \u201cA\u201d press 2<\/li>\n<li>To enter \u201cCA\u201d press 5<\/li>\n<li>To enter \u201cH\u201d press 3<\/li>\n<li>To enter \u201cMA\u201d press 21<\/li>\n<li>To enter \u201cMH\u201d press 22<\/li>\n<li>To enter \u201cPA\u201d press 61<\/li>\n<li>To enter \u201cPD\u201d press 62<\/li>\n<li>To enter \u201cPH\u201d press 63<\/li>\n<li>To enter \u201cWA\u201d press 41<\/li>\n<li>To enter \u201cWCA\u201d press 44<\/li>\n<li>To enter \u201cWCD\u201d press 45<\/li>\n<li>To enter \u201cWCH\u201d press 46<\/li>\n<li>To enter \u201cWD\u201d press 43<\/li>\n<li>To enter \u201cWH\u201d press 42<\/li>\n<\/ul>\n<p style=\"text-align: left\"><strong>Medicare Summary Notice:\u00a0<\/strong>If you need a copy of an MSN, just enter your HIC number, date of birth (MMYY) and the date of service (MMDDYY) for the claim that appears on the MSN you\u2019re looking for. \u00a0\u00a0Here\u2019s an example with apostrophes added for clarification:\u00a0<\/p>\n<ul style=\"text-align: left\">\n<li>To enter a date of birth for October 1921, press \u201c1021\u201d\u00a0<\/li>\n<li>To enter the date of service of October 7, 2012, press \u201c100712\u201d<strong>\u00a0<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: left\"><strong>Deductible:\u00a0<\/strong>You can verify if your Part B Deductible has been met for the current calendar year.<strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: left\"><strong>Claim Status:\u00a0<\/strong>Request claim status by entering your HIC number, date of birth (MMYY), date of service (MMDDYY), and the first six letters of your last name.<\/p>\n<p style=\"text-align: left\"><strong>When is the IVR Available? <\/strong><\/p>\n<ul style=\"text-align: left\">\n<li>General information is available 24 hours a day, seven days a week<\/li>\n<li>Claims and deductible status are available Monday through Friday 7 a.m. to 11 p.m. ET<\/li>\n<li>Customer Service Representatives are available Monday through Friday, from 8:30 a.m. to 7 p.m. ET.\u00a0<\/li>\n<\/ul>\n<p style=\"text-align: left\">In addition to Palmetto&#8217;s IVR and website, they also invite you to visit their Facebook page, called &#8216;My RR Medicare&#8217; at <a href=\"http:\/\/www.facebook.com\/myrrmedicare\" target=\"_blank\" rel=\"noopener\">www.facebook.com\/myrrmedicare<\/a>.<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>You need to know more about your Railroad Medicare benefits or specific claims.\u00a0 Sometimes you\u2019d like to find the information on your own, and other times, you want to speak with a Customer Service Representative (CSR). \u00a0Railroad Medicare, administered by Palmetto GBA, gives you the best of both of worlds.\u00a0 Just call Palmetto&#8217;s IVR at [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[41,27,9,18],"tags":[],"member_types":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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