SMART represents workers on a number of major regional transit providers, including light and heavy rail carriers in major metropolitan areas nationwide. Rail remains one of the most sustainable and efficient ways of safely transporting travelers to their destination, and national legislation has reaffirmed its key role going forward as part of U.S. infrastructure, reducing the need for automobiles and easing vehicle traffic in urban areas.
Engineers, like their freight and passenger rail counterparts, operate the train from the cab and control starting, stopping and train speed.
Conductors collect tickets and cash fares, help passengers board and exit and assist with safety checks. They also ensure safety and comfort. Conductors must be able to handle complaints from customers in a tactful and pleasant manner.