Reuters posted on August 1, 2017, that in an email last week to his customers, CSX CEO Hunter Harrison addressed service delays and disruptions by placing blame squarely on his employees, stating that they have been “resistant to change.”
John Risch, SMART TD national legislative director, refuted that claim and outlined the main cause of the service disruptions: Hunter Harrison.
John Risch, a spokesman for the transportation division of the SMART Union, which represents CSX operations employees, said “significant delays” had been caused by Harrison’s changes, such as doubling the size of trains and shutting down hump yards where a freight train’s cars are separated onto different tracks.
“No one is more to blame for CSX’s service disruptions than the man who ordered the dramatic changes to operations and that’s Hunter Harrison,” Risch said by email.
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