RailwayAge.com reported that data released from a recent CSX customer survey shows that more than eighty percent of customer participants have experienced problems with CEO Hunter Harrison’s ‘Precision Railroading’ plan. Many CSX customers have already left and many more are considering leaving.
Harrison’s derailed attempt to shift the blame for plummeting customer approval and retention on CSX workers has been rejected by both SMART TD and CSX customers who understand that profits-first models serve no one but the executive board.
The following customer comment is one of several that are included in the article:
“There’s more to running a railroad than cutting costs to make your bottom line look better. While I haven’t transitioned any of my business yet, that doesn’t mean that I can’t or won’t.”
Click here to read the article.