NJ Transit conductors get customer service refresher

Published: December 8, 2014

nj_transit_logoNJ Transit train conductors with a history of being less than courteous to riders will soon receive retraining.

Starting early next year, some front-line rail workers will have to take a crash course to bolster their people skills.

“It’s a program that is going to help employees understand their roles as it relates to providing exceptional customer service,” said Nancy Snyder, spokeswoman for NJ Transit, which contracts with Metro-North Railroad to provide rail service in Rockland and Orange counties.

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